Our Policies

WE'LL KEEP IT BRIEF!

No one likes rules, however a few guiding principles ensure that everything runs smoothly. Please check that you are happy with everything before booking with us.

Booking Policy

Treatments are costed around a full diary, plus our travel and overnight stays when we are working away. No shows not only have a negative impact on us but also create delays for other customers awaiting appointments on both of our clinics.

In the current climate, we require reservation fees for all appointments. This reserves your time slot in our diary and is deducted from your treatment cost on the day.

Reservation Fees are now taken securely by Stripe as part of the booking process and are non refundable. Therefore please only book a appointment if you are going to attend.

Where we have booked you in rather than you doing it for any reason:

A non refundable £20 reservation fee is required on booking to secure each piercing appointment, with the balance being paid on the day. Payments can be transferred via online banking.

A non refundable £50 reservation fee is required on booking to secure each permanent cosmetic / Microblading / Skin appointment and for 3D Lipo Consultation / first treatment appointments. Payments can be transferred via online banking or in cash in Salon.

Tattoos require a non refundable £50 reservation fee or 50% of the tattoo session where the cost will be over £100

By Appointment Only

We are a strictly "By Appointment" studio.

Our days and hours of operation can vary as we work from multiple locations and also have training commitments.
Appointments enable us to efficiently manage our time and also ensures that people do not have a wasted journey "popping in" if we are busy or at another location.

Some of our locations have no waiting facilities and we operate a "1 client on site at a time " policy .
Our door is kept locked to respects our customers' privacy - we have several treatments where clients may be partly unclothed.

No matter how "quick" your visit, please book an appointment in advance - even if you feel this may take 5 minutes then it would still require us to break off from the client we are working on.
Booking can be done 24/7 via our online diary- a link is at the bottom of this page. If you are unable to find an appointment, please contact us and we will always try our best to accommodate you.

If at any point we have appointments available on the day, this will be displayed on social media, or should be visible on the booking system.

We are closed on Saturday afternoons, Sundays and bank holidays to try and maintain some kind of family life.
If you do contact us outside of core business hours (9-5 Monday- Friday), whilst we always do our best to get in touch with you as soon as possible, please respect that we are not a 24 hour on call service so it may be the next working business day before we are able to get back to you.

Attending Your Appointment

You will receive automated appointment reminders. Please arrive on time rather than early or late for your appointment- Our door will be locked and we generally run back to back all day. It is likely that we are be doing something of an intricate nature where we are unable to answer the door until your appointment time, or clients may be partially undressed.

If it's necessary for you to attend early, for example to collect a product, we will advise via your reminder message what time to arrive and any associated instructions.

When you arrive for your appointment, please ring the bell, we will open the door for you.

Please attend alone (unless you are accompanying a minor for consent purposes).

We would prefer you to wear a face covering if you have an airborne illness- we wear them for hygiene purposes

Paying for your treatment

We accept the following payment methods:

Cash
Internet Bank Transfer
Apple Pay
Credit / Debit Card

Our preference is cash or bank transfer to avoid transaction charges.

Please note that there is a 2.5% transaction fee for payments made via the card machine. We have taken this option rather than increasing our prices across the board so there is a suitable option for everyone.

Please ensure that you have a means to pay for your treatment before attending your appointment. If you need a payment plan, we can arrange for you to pay in instalments prior to your treatment, but not after it.

GDPR- Your Data

PRIVACY NOTICE

We do not sell or share your information with any third parties.

Personal data is retained securely for the purpose of servicing your treatments and to comply with insurance requirements.
It is an insurance requirement that we take before & after pictures of your treatments. We may use these for advertising purposes on social media, however we will restrict the image to the area we are working on.

For some treatments, we retain paper records.
Our booking system holds basic data for the purpose of your appointment: Name, email and phone number. Treatment consent is attached to the booking system and as such must be retained for 6 years following your last treatment, as per insurance requirements.

COOKIES

Our website uses cookies which provides us with numerical data such as the number of site visitors in month.

Accessibility Statement

At Estetica Permanent Cosmetics & Piercing Boutique, we want everyone to feel welcome—both in our salon and on our website. We’re committed to making our online information easy to access, simple to understand, and usable for as many people as possible.

To support this, we aim to:

Use clear, straightforward language
Keep our pages easy to navigate
Ensure our site works well on different devices
Add meaningful alt text to images where appropriate

If you ever have difficulty using our website, can’t find the information you need, or require details in a different format, please get in touch.

We’re usually gloved up and working with clients, but we’ll always do our best to help as soon as we can.

Text message is the quickest way to reach us.

You can also leave a voicemail or email us: 07714 433257 or esteticapermanentcosmetics@outlook.com

Our Leeds site is ground floor access
Our Clayton le Woods site has 3 steps leading up to the front door